Up until fairly recently staying connected meant being logged into your desktop or laptop. A tablet and smartphone were with you at all times to ensure you could always be contacted and could easily access work-related data. Being readily available to colleagues meant your business maintaining several calling and messaging platforms.
Despite the fact that these measures, even on the go, it’s cumbersome to lug around the necessary amount of gadgets every day as well. Switching from app to app can also get confusing. And too often, all this gadget and app maneuvering causes disruptions in your work/life balance. What once were your tools for improved productivity may now be counterproductive to those original goals. Here is where hosted VoIP can be a benefit to you. Here are some of the different ways that hosted VoIP can improve productivity in your business:
#1. Provides easier access to voicemail
In terms of tools, voicemail is used to guarantee an important message is never missed, despite you access to your phone. Yet, the process of checking messages can be time consuming. Retrieving and sorting through personal and work-related messages can be tedious. For employees with multiple titles and job descriptions and has several mailboxes, this process becomes that much more complicated.
This is not all the case with hosted VoIP thanks to the voicemail to email feature. Employees configure their voicemail box to automatically send messages to their email as sound files. This eliminates the hassle of retrieving and sorting and simplifies message management.
#2. Improves productivity through mobility
Research shows that staff the telecommute tend to work anywhere from 5 to 7 hours more per week than those work from the office. Even so, their ability to efficiently collaborate and communicate across your organization is important in order to ensure optimal operations at all times.
Hosted VoIP enables access to communication channels regardless of where they are. This way your team is available to their colleagues and customers at the speed of need.
#3. Supports improvement of customer relationships
Traditional phone systems offer a variety of communication tools geared towards the efficiency of time and effort. For instance, call waiting, call forwarding, hold, mute and redial functions are generally the standard features businesses depend on.
These traditional features have been further expanded upon on hosted VoIP. Automation allows calls can be forwarded automatically to configured phone numbers with the Find Me/Follow Me feature, voicemail to be directly forwarded to email in real-time, and it can even be integrated with existing CRM platforms further ensuring seamless delivery of the excellent customer service your clients expect.
