The tools you use in your business are the cards your company is dealt in the poker played against your competitors. Being that there is no business without communications, and your phone is a vital tool in that, do you know whether you’re holding a full house or a pair of twos? There are a few factors that go into a winning hand in phone systems, let’s take a look at some of them.

The availability of feature-rich options like auto-attendants, dial plans, conference bridges and more, that do not incur additional charges to your basic monthly plan, are a very good start. Far gone are the days when all that was expected from a phone was to carry voices from one end point to another. Today, it’s the features that allow businesses the flexibility they need to accommodate remote workers, automatically route calls as they come in and keep customers informed of their holiday and off hours instead of letting them just listen to endless rings.

Accommodating remote workers is also an important aspect of any good phone system. Even if you do not have any employees that work strictly from home, having the freedom to take a call made to your office, on your cell phone while you are traveling is a very important feature and one that improves your hand. It also gives you the ability to hire people that are remote and give them an extension as if they sat in the same room. This allows you to grow without having to initially invest as much in the overhead cost of the additional office space needed to accommodate that growth.

There are a several more aspects that make a winning hand. And if you are working with a managed IT services provider that helped you select your phone provider, you may have everything you need for a winning hand. But there really is one way to find out. Take our quiz!