There is a saying that is used to demonstrate how change is so intolerable to people that they would rather linger with something as distasteful as the devil himself. The devil you know is better than the devil you don’t.

You’d be surprised how much poor service, incompetence and unreliability is tolerated of many service vendors in fear of what else might be out there. And sometimes just the thought of the process of changing to something other, whether better or not, is overwhelming enough to make it unthinkable.

Whether the resistance to change is fear of something worse or the harrowing disruption of the process of change itself, the truth is that both can be allayed with proper vetting. Good information makes for better decisions. Think about it, when you purchase a new cell phone, you know what features you are looking and what type of service you need. You know to ask how much memory it has, how large the screen is, the features the phone includes, and you may even research the coverage of the carrier to make sure that the new phone you purchase satisfies your needs. And while the data transfer process can be a bit of a hassle, most phones come with apps that help step you through the process in attempt to make it as painless as possible.

When the IT service provide you are using, whether managed IT service provider or in-house staff member, is not meeting your business’ needs, is not providing the level of care and expertise your business requires, it’s times to consider whether this is the devil you want to remain with. When looking for a new IT solutions provider, asking the right questions will ensure you won’t find yourself with yet another devil. Asking about not just their service, but their policies, their staff and their training, will help you assess the provider that will best satisfy your organizations tech needs. And if the process of change is what are avoiding, look into their on-boarding process. This will give you the step through process of moving over to their service and give you a chance to understand how much disruption to expect.

We’ve put together a list of the 16 most important questions you need to ask when looking to shake your devil and find a more fitting solution.